Successfully Dealing with Difficult People: The 5 Most Difficult Types of People and How to Effectively Approach Them
90 Minutes
6 months
305426
Group Attendees: Any number of participants
Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.
This activity has been approved for
1.5 HR
(General) recertification credit
Overview:
We all have to deal with so-called "difficult people".
What causes someone to be "difficult"? Why does someone else resist us? What is behind resistance? How can we deal effectively with someone who resists us, who may be cranky, chronically complain, be aggressive, snap at others or even resist us silently? Come laugh, listen and learn as Chris DeVany helps us understand what causes these challenges, and how we can deal effectively with those who cause us great difficulty!Why should you Attend: By attending, you will understand how to even more effectively:
- Deal with the 5 most prominent types of difficult people
- Understand resistance
- Understand resistance and its’ role in creating conflict
- Use a variety of approaches to resistance
- Overcome resistance
- Utilize the core principles involved in dealing with difficult people
Would you like to understand why people are “difficult”?
How about receiving some help dealing with the most difficult people in your world?
What if we said that dealing with “difficult people” doesn’t have to be so difficult?
If you answered "yes" to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to save ourselves, time, energy and frustration!
Areas Covered in the Session:
- A systematic model for problem-solving, including how to deal effectively with difficult people
- Facilitating even more effective team-building
- Rallying our team members to help us deal more effectively with difficult people
- How to give Team Members a business "road map" that'll keep them headed in the right direction
- How to create crystal-clear procedures that off-site staff will follow to the letter
- Fostering "friendly" competition between Team Members could this be doing your company more harm than good?
- How to quickly smooth things over when you have to lay down the law and enforce an unpopular policy from a distance
- The actions you must take if you want to significantly slow down the email and phone call blizzard from Team Members
- Why people resist us
- How to deal effectively with those who resist us
- Insights into understanding the 5 most prominent types of "difficult people"
- How to deal more effectively with anyone who causes us difficulty
Who Will Benefit:
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.
He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.
He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.