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If you have an employee that is consistently missing goals or is making frequent mistakes, there is probably a good reason why. Part of your role as a leader and coach is to identify what’s in the way of their performance. By asking the right questions, coaching can help identify the reason and get them on the path to being a high performer.Why should you Attend: You’ve got an employee who is making mistakes. Or maybe this person isn’t reaching a goal that’s been given. What do you do? Send the person back through training? Put them on a performance improvement plan? Or coach them?
Paul Nunn is a Sales and Leadership Trainer with over 25 years of training experience with community banks and credit unions across the country. He’s a certified leadership coach and has helped hundreds of bankers and leaders provide outstanding service by focusing on building a trusting relationship with the customer.