Conflict Resolution - Prevent, De-escalate, Resolve

August 13, 2024
10:00 AM PDT | 01:00 PM EDT
60 Minutes
Webinar Id:
Register Now
Price List
$149. One Participant
$299. Group Attendees
Recorded Version
$199. One Participant
$399 Group Attendees
Combo Offers
Live + Recorded
$299 $348   One Participant
$599 $698   Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)


Behaviors like gossiping, stonewalling, belittling, passive aggressiveness, fingerpointing, and hypercriticism are causing unhealthy, unhappy, and unproductive work environments and proving costly to organizations. According to CPP, Inc., conflicts in the workplace cost American businesses billions of dollars. For example, one increased expense is paid leave.

Their research found that 25% of workers admitted that conflicts have caused them to call in sick to work at least once. On top of affecting workers negatively, conflicts also cause managers to spend countless hours dealing with them. The Washington Business Journal calculated that managers spend an average of 25-40% of their time dealing with workplace conflict. Doing the math, for a 40-hour-a-week schedule, that is 43-69 hours per month. Wow! Conflict comes in many shapes and sizes.

It can be between you and another, between two of your employees or co-workers, or even involving customers and outside individuals. You will benefit by gaining a general knowledge of how to spot conflict brewing, how to best nip it in the bud, and what to do if it gets out of hand. This topic was developed into a training due to a client request as they were anticipating conflict upon re-opening their business doors after the COVID-19 pandemic. They had concerns that their customers would not like the changes they had made, be frustrated with waiting time to be served, and take it out on their employees. There was also concern that the employees would need to re-learn how to work side by side again in a cooperative, patient, and kind way.

Why should you Attend: Does it seem like there are conflicts brewing left and right? Do you see this too? We are not alone. Unfortunately, many business leaders are realizing this negative issue is not just knocking at but is already inside their doors. Does workplace conflict take up a lot of your time and energy? Now is the time to give yourself, your leadership team, and all of your employees the tools to help minimize conflict.

Sign yourself and your team up today. You will be glad you did. Your managers will thank you. Your employees will thank you. When workplaces incorporate an anti-conflict culture using the PEKs principle, demonstrated patience, empathy, and kindness, the environment becomes a place to look forward to coming into. This course will help you increase self-awareness around conflict behaviors and how to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict, no matter what industry you are in. Learn some personalized techniques to curb destructive behaviors so that conflict can become more productive, ultimately improving workplace relationships and results.

Areas Covered in the Session:
  • A closer look at conflict
    • Burning questions
    • Underlying Causes
    • Conflict Behaviors
    • Common Conflict Strategies
    • Misconceptions
    • Remote Workers
    • Affects
  • Conflict prevention
    • Awareness of self and others
    • PEKs
    • Actions
    • Graham's Hierarchy of Disagreement
    • The Gray Rock Method
    • Self-Reflections
  • Conflict resolution with de-escalation tips and techniques
    • The power of one word
    • Heated arguments
    • Finding compromise
    • Mental health emergency
    • A T.E.A.M. approach
    • Mediation
    • Back to Basics 1-2-3

Who Will Benefit:
  • Human Resource Professionals
  • Leadership Teams
  • Supervisors
  • Managers
  • Business Owners
  • CEO's
  • COO's
  • CHRO's
  • Presidents
  • Vice Presidents
  • Staff

Deborah Jenkins, PHR, SHRM-CP, has over twenty years of experience as an Accounting and Human Resources (HR) Professional. She has served in senior leadership roles as well as supporting businesses as a generalist, payroll specialist, training and development provider, and benefits administrator. The variety of industries she has contributed to span the public, private and non-profit sectors. From this, Deborah has derived a broad understanding of the challenges facing business leaders, HR professionals, and all personnel. After having spent years broadening her skills, knowledge, and experience, Deborah now services her clients as a Human Resources Consultant, Leadership Trainer, Motivational Speaker and Executive Coach through her business, HR Solutions, LLC.

To prepare her for these opportunities, Deborah received a Human Resources Management Bachelor’s Degree from Park University and an Accounting Associate Degree from the University of Great Falls (now the University of Providence). She further is a certified Human Resources Professional from some of the leading associations in the world, including a Professional in Human Resources (PHR) from the Human Resources Certification Institute, a Society for Human Resource Management Certified Professional (SHRM-CP), and a Toastmasters Competent Leader (CL). To offer additional value-added tools to her services, Deborah has completed training and is an Authorized Partner and Trainer with Wiley’s Everything DiSC®.

Deborah understands that learning is a lifelong adventure, and she continually pursues personal and professional development. One way she accomplishes this is by participating in Toastmasters International since 2010. By serving in each role repetitively, she continues to develop her speaking, organizational, and leadership skills. She also believes in giving back to her community and has been a very active board member for several non-profit organizations including local Toastmasters Chapters and both the local Society of Human Resource Management (SHRM) chapter as well as the Montana State Council SHRM.

By sharing knowledge, inspiring others, and continually pursuing personal growth, Deborah aspires to ignite both individual and corporate success, thus enhancing overall well-being and shared fulfillment. Her goal is to assist others to develop more effective communications, supportive collaboration, and harmonious concord to reach superior streamlined, successful, and enjoyable results. Starting her own business in 2013 allows her to allocate her energies to accomplish this mission and focus in the areas she’s most passionate about: Workforce Training, Leadership Development, Success Consulting, and Motivational Speaking.

When Deborah is not working, learning, or volunteering her time, she enjoys hanging out with her high school sweetheart husband, their two amazing daughters, and adorable grandson, spending time outdoors with Mother Nature, and taking in the arts and entertainment offered in her home state of Montana and beyond.

Recently Viewed