Effectively Handling Difficult Employee’s Behavior

July 23, 2024
12:00 PM PDT | 03:00 PM EDT
90 Minutes
Webinar Id:
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Price List
$149. One Participant
$299. Group Attendees
Recorded Version
$199. One Participant
$399 Group Attendees
Combo Offers
Live + Recorded
$299 $348   One Participant
$599 $698   Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)


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HSRM HRTraininngs is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®. ?
1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.

In today's dynamic workplace, leaders are increasingly confronted with challenging employee behaviors that can disrupt team harmony, reduce productivity, and escalate conflicts.

This training session is meticulously designed to equip managers with the necessary skills and strategies to effectively address and manage difficult behaviors, fostering a positive and productive organizational environment.

Participants will delve into the psychological and situational factors contributing to challenging behaviors, understanding the underlying causes comprehensively. The training will cover a wide range of difficult behaviors, from passive aggression and insubordination to disruptive conduct, providing managers with the tools to identify and assess these behaviors accurately.

The training will focus on effective communication strategies, including active listening, empathy, and constructive feedback techniques. Managers will also learn de-escalation methods and conflict resolution skills for handling high-stress situations. The course also emphasizes the importance of legal and ethical considerations, ensuring managers can navigate complex scenarios while maintaining fairness and compliance with employment laws.

Through interactive lectures, real-world case studies, and role-playing exercises, participants can practice and refine their skills in a supportive learning environment. The training will include practical tools such as behavioral assessments, performance improvement plans, and structured intervention techniques.

By the end of this training, managers will be well-equipped to create and implement action plans that set clear expectations and consequences for difficult behaviors. They will learn to foster a supportive work environment that promotes open communication, trust, and collaboration. This training is invaluable in enhancing leadership effectiveness, improving team dynamics, and driving sustainable change within the organization.

Why should you Attend:
  • Enhance Team Performance and Cohesion
  • Gain Advanced Strategies and Tools
  • Understand Psychological and Situational Factors
  • Ensure Legal and Ethical Compliance
  • Promote Leadership Effectiveness
  • Invest in Personal and Professional Growth

Areas Covered in the Session:
  • Understanding Employee Behavior
  • Identifying Difficult Behaviors
  • Root Cause Analysis
  • Legal and Ethical Considerations
  • Effective Communication Strategies
  • Developing Action Plans
  • Coaching and Mentoring
  • Building a Positive Organizational Culture
  • Handling Specific Situations

Who Will Benefit:
  • Small Business Owners
  • Leaders
  • Managers
  • Team Leaders
  • Project Managers
  • Department Heads
  • Supervisors
  • Anyone in Leadership Role

Carolyn D. Riggins Carolyn D. Riggins founded CDR Consulting Services, LLC, a consultancy firm focusing on helping businesses and organizations enhance their performance and leadership teams for success. With Ms. Riggins' 35 years of experience in the financial industry working with businesses and 24 years of experience in management roles, her consultancy service provides invaluable insights and expertise to clients looking to improve their business and leadership capabilities.

CDR Consulting Services offers a range of services, including training, coaching, team development, and critical gap detection. Ms. Riggins works with CEOs, business leaders, and managers to identify areas of improvement within their organizations and provides customized solutions to address these areas. Her training and coaching programs are designed to help individuals and teams develop the necessary skills and knowledge to succeed in their roles.

Ms. Riggins' team development services focus on creating a culture of collaboration and communication within organizations. Through her team-building programs, she helps teams develop a shared vision, enhance their problem-solving abilities, and increase their productivity. Her critical gap detection services enable clients to identify and address gaps in their business performance and leadership teams, ensuring that their organizations are well-positioned for growth and success.

With CDR Consulting Services, clients can benefit from Ms. Riggins' extensive knowledge, experience, and expertise in the financial industry and leadership development. Her consultancy service provides customized solutions that help organizations build strong, successful leadership teams, and achieve their goals.

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