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Overview:

Coaching skills are essential to the job performance of every manager, supervisor, team leader regardless of the kind of work involved. Coaching is a highly visible and positive demonstration of your leadership skills.

It signals to all employees that you will not accept or tolerate sub-standard performance from members of your group. Effective performance coaching will help you to resolve poor performance, reinforce desirable behavior, provide support and encouragement, and stimulate individuals and teams to strive for excellence in work.

The giving and receiving of feedback are the heart of coaching. There are two types of feedback. Positive feedback is given when an employee’s performance meets or exceeds the manager’s or supervisor’s expectations. It empowers employees to continue to put forth their best efforts. Constructive feedback is given to improve poor or marginal performance without alienating the employee or creating additional performance problems.

While once considered a "soft" skill, coaching for high performance is now recognized as an effective method that produces better overall results for you as the manager or supervisor as well as for your team or department. However, there is a right way to coach and a great many wrong ways.

This webinar will cover the best practices of the coaching process and its most important component- positive and corrective feedback - as well as how to handle, with confidence and skill, a variety of job performance issues. In other words, how to get the most from your teams!

Why should you Attend: Do you have high performance teams throughout your organization? If not, it could be due to your managers and supervisor, who are probably spending too little time managing the performance of their people. Then, here's what happens: Work starts slipping through the cracks. Resources are squandered. Deadlines are missed. Customers keep complaining. And everyone is now frantically trying to solve these problems instead of focusing on their critical tasks and goals.

Yes, daily pressure, changing priorities, and constantly playing catch up often prevents leaders from managing their people's performance regularly and effectively. But the real issue is that many managers and supervisors are uncomfortable or unclear how to coach their employees about their performance simply letting them know what they are doing well and what they need to improve. In other words, how to give positive and corrective feedback which will make sure they get the most from their teams.

This webinar will provide your managers, supervisors, and team leads the tools to:

• Improve Poor or Marginal Performance that will focus the employee on the specific performance issue, uncover the "real" reasons, and jointly agree upon specific actions to solve the problem
• Change Poor Work Habits such as inappropriate dress, lateness, etc. that you will need to control immediately before it spreads to the rest of the workgroup
• Recognize Good or Improved Performance which then motivates the employee to continue performing well and also avoid potential slippage back to old non-productive ways of working

Areas Covered in the Session:

• Present a performance management model highlighting the importance of coaching
• Review the five reasons for poor or unsatisfactory performance and how to address them
• Understand, when giving positive feedback, why it's important to keep the message "clean"
• Practice giving corrective feedback, using the "5D's" process, to improve performance and work habits
• Learn the major steps of performance coaching that result in a series of specific questions and specific actions
• Use effective follow-up actions if the poor performance is not corrected sufficiently and how to get it back on track
• Review 7 guidelines or best practices that will help your leaders be better coaches that will lead to higher performance and productivity

Who Will Benefit:

• CEO's
• COO's
• VP of Human Resources
• Chief Learning Officer
• Directors
• Project Managers
• Operation Managers and Supervisors
• Team Leaders
• Human Resources Professionals