Mastering Difficult Conversations: Effective Strategies for Engaging with Challenging Employees

August 14, 2024
10:00 AM PDT | 01:00 PM EDT
90 Minutes
Webinar Id:
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Price List
$149. One Participant
$299. Group Attendees
Recorded Version
$199. One Participant
$399 Group Attendees
Combo Offers
Live + Recorded
$299 $348   One Participant
$599 $698   Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)


The training on "Mastering Difficult Conversations: Effective Strategies for Engaging with Challenging Employees" is a comprehensive program designed to equip participants with the skills, knowledge, and strategies needed to navigate difficult conversations successfully.

This training will provide participants with a deep understanding of the dynamics involved in addressing challenging employees, along with proven techniques for fostering positive outcomes.

Throughout the training, participants will explore various aspects of difficult conversations, including understanding the impact of avoiding or mishandling them, preparing effectively, and setting the stage for productive dialogue. The training will emphasize the importance of effective communication strategies, active listening, and managing emotions to create a safe and supportive environment for open dialogue.

Participants will learn how to provide constructive feedback, set clear expectations, and collaboratively work towards performance improvement. They will also gain valuable insights into handling resistance, defensiveness, and conflicts that may arise during these conversations. Conflict resolution techniques, negotiation strategies, and approaches to finding win-win solutions will be explored to promote positive outcomes.

The training will emphasize the importance of follow-up and ongoing support, enabling participants to monitor progress, provide feedback, and celebrate positive changes. Additionally, self-care and reflection will be addressed to ensure participants can effectively manage their own emotions and maintain their well-being during challenging conversations.

Upon completion of the training, participants will leave with enhanced confidence, competence, and a toolkit of practical strategies to address difficult conversations with difficult employees effectively. They will be better equipped to foster accountability, motivation, and positive change within their teams and organizations.

Why should you Attend: There are several compelling reasons why attending this training on having difficult conversations with difficult employees can be highly beneficial:
  • Enhanced Leadership Skills
  • Better Employee Performance
  • Conflict Resolution and Relationship Building
  • Professional Growth and Development
  • Confidence and Resilience
  • Organizational Impact
This course will help you handle challenging interactions with troublesome workers. It will boost employee performance, strengthen relationships, and promote your professional advancement. Attend this course to strengthen your leadership skills and learn how to handle complex staff issues.

Areas Covered in the Session:
  • The training course on "Mastering Difficult Conversations: Effective Strategies for Engaging with Challenging Employees" covers the following key areas:
    • Understanding Difficult Conversations
    • Preparing for the Conversation
    • Setting the Stage
    • Effective Communication Strategies
    • Managing Emotions
    • Constructive Feedback and Performance Improvement
    • Handling Resistance and Defensiveness
    • Conflict Resolution Techniques
    • Follow-Up and Support
    • Self-Care and Reflection

Who Will Benefit:
  • Small Business Owners
  • Leaders
  • Managers
  • Team Leaders
  • Project Managers
  • Department Heads
  • Supervisors and anyone in Leadership Role

Carolyn D. Riggins Carolyn D. Riggins founded CDR Consulting Services, LLC, a consultancy firm focusing on helping businesses and organizations enhance their performance and leadership teams for success. With Ms. Riggins' 35 years of experience in the financial industry working with businesses and 24 years of experience in management roles, her consultancy service provides invaluable insights and expertise to clients looking to improve their business and leadership capabilities.

CDR Consulting Services offers a range of services, including training, coaching, team development, and critical gap detection. Ms. Riggins works with CEOs, business leaders, and managers to identify areas of improvement within their organizations and provides customized solutions to address these areas. Her training and coaching programs are designed to help individuals and teams develop the necessary skills and knowledge to succeed in their roles.

Ms. Riggins' team development services focus on creating a culture of collaboration and communication within organizations. Through her team-building programs, she helps teams develop a shared vision, enhance their problem-solving abilities, and increase their productivity. Her critical gap detection services enable clients to identify and address gaps in their business performance and leadership teams, ensuring that their organizations are well-positioned for growth and success.

With CDR Consulting Services, clients can benefit from Ms. Riggins' extensive knowledge, experience, and expertise in the financial industry and leadership development. Her consultancy service provides customized solutions that help organizations build strong, successful leadership teams, and achieve their goals.

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