Objections - How to Handle Objections Like a Pro

Friday,
August 23, 2024
Time:
11:00 AM PDT | 02:00 PM EDT
Duration:
60 Minutes
Webinar Id:
304668
Register Now
Price List
Live
Version
$149. One Participant
$299. Group Attendees
Recorded Version
$199. One Participant
$399 Group Attendees
Combo Offers
Live + Recorded
$299 $348   One Participant
$599 $698   Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)

Overview:

“I don’t like your rates.” “Your branch isn’t convenient.” “I don’t understand your online banking system.” “I already have a bank.” “Your fees are too high.”

These are all common objections. You probably have a few others not listed above. But how do you handle the objection without being pushy? How do you respond and not sound like a “salesperson?” That’s exactly what you will learn in this webinar.

Why You Should Attend: The fear of being rejected is real. No one enjoys being told “no.” As a banker, you want to provide outstanding service, but not come across as pushy. So when someone tells you “no, thanks” or “your rate is too high (or too low),” you need to be able to respond to their concerns.

Areas Covered in the Session:
  • What is an objection?
  • Why do customers object?
  • Is an objection a bad thing?
  • Steps for handling the three most common objections bankers face
  • Bonus: the BEST way to handle an objection

Who Will Benefit:
  • Frontline employees
  • Sales professionals
  • Call center employees
  • Customer Service employees
Instructor:

Paul Nunn is a Sales and Leadership Trainer with over 25 years of training experience with community banks and credit unions across the country. He’s a certified leadership coach and has helped hundreds of bankers and leaders provide outstanding service by focusing on building a trusting relationship with the customer.


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