Onboarding Your Customer - Learn How To Make Sure Your New Customer Feels Like A Part Of The Family

Friday,
February 23, 2024
Time:
10:00 AM PST | 01:00 PM EST
Duration:
60 Minutes
Webinar Id:
303510
Register Now
Price List
Live
Version
$149. One Participant
$299. Group Attendees
Recorded Version
$199. One Participant
$399 Group Attendees
Combo Offers
Live + Recorded
$299 $348   One Participant
$599 $698   Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)

Overview:

You've just opened an account for a customer. Congratulations! They are now part of your bank or credit union's family. Now the customer service and loyalty starts

Don't let the customer just walk with a pile of paperwork and a business card. Onboard them. In this webinar, I’ll show you how to make your new customer feel like a part of the family. And that will create customer loyalty. And yes, they'll tell all their friends.

Why should you Attend: New customers need to feel like they are a part of a family. They need to feel a personal connection to your bank or credit union. If the account opening process is just another transaction, there is no reason for that new customer to stay. Onboarding will help develop that personal relationship that every bank or credit union wants to have with customers.

Areas Covered in the Session:
  • How customers view banks and credit unions
  • The psychology of establishing a great relationship with a customer
  • How to onboard a customer face-to-face or virtually

Who Will Benefit:
  • Frontline Employees
  • Sales Professionals
  • Call Center Employees
  • Customer Service Employees
Instructor:

Paul Nunn is a Sales and Leadership Trainer with over 25 years of training experience with community banks and credit unions across the country. He’s a certified leadership coach and has helped hundreds of bankers and leaders provide outstanding service by focusing on building a trusting relationship with the customer.


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