The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.
This activity has been approved for 1.5 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org." ...more

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Overview:

Businesses spend a fortune on marketing when customer service is the real issue! one of the top 3 reasons businesses fail is poor customer service. Customer service is also the #2 reason companies succeed (only exceeded by "leadership").

Can you afford not to have excellent customer service practices, I don't think you can! the return on investment (roi) for customer service training is huge.

Outstanding customer service will gain you new customers and retain the ones you would have lost all at a tiny faction of what marketing would have cost you to replace or obtain these customers this course is designed to help you beat your competition and boost your earnings.

Why should you Attend: Customer service will make or break your business! you have no idea how much money you are losing due to bad customer service. and how much money you can gain by providing excellent customer service!

Did you know "55% became a customer of a company because of their reputation for great customer service" "40% began purchasing from a competitor because of their reputation for great customer service" which side of this formula do you want to be on

Customer service is one of the top 3 factors determining your companies future & earnings! are your staff trained in "customer service"

This course is perfect for business owners, managers and employees get your team trained and cash in!

Areas Covered in the Session:

• Stop losing money due to poor or average customer service!
• Make more money from each customer!
• Save a Fortune in advertising dollars!
• Get more referrals!
• Retain existing customers!
• Solve problems fast!
• Learn how to create an outstanding customer service experience
• How to handle difficult customers like a pro!
• Learn the 5 tenets of tqm
• Avoid the 10 deadly sins of customer service!
• And much more!

Who Will Benefit:

• CEO's
• Managers
• Team Leaders
• Executives
• Business Owners
• Corporate Trainers
• Entrepreneurs
• HR Professionals