The Effective Manager's Communication Skills Toolbox: Making Active Listening, Constructive Feedback, Conflict Resolution and Coaching Work for You, Your Team and Bottom-Line Results

November 28, 2023
10:00 AM PST | 01:00 PM EST
90 Minutes
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$149. One Participant
$299. Group Attendees
Recorded Version
$199. One Participant
$399 Group Attendees
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$299 $348   One Participant
$599 $698   Group Attendees

Group Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)


In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.

AI and HR may seem like an unlikely pair at first. The human-centric world of HR seems far removed from the seemingly impersonal, mechanized realm of AI. But this perception is far from the truth. AI tools like ChatGPT are not here to replace the human touch in HR. Instead, they're here to augment human capabilities, making HR operations more efficient and effective.

In this webinar, you'll gain a comprehensive understanding of ChatGPT and its applications in HR. We'll start with an introduction to ChatGPT, explaining what it is, how it works, and why it's a game-changer for HR. ChatGPT has a wide range of applications in HR. Each of these potential applications will be explored in detail, with practical examples and case studies.

But understanding what ChatGPT can do is only half the battle. Knowing how to implement it in your HR operations is equally important. This webinar will provide a step-by-step guide on how to integrate ChatGPT into your HR processes. From the initial stages of understanding your needs to the final stages of implementation and monitoring, this guide will serve as a roadmap to successfully adopting ChatGPT in your HR practices.

One of the key aspects we'll focus on in this webinar is the potential of ChatGPT in transforming the recruitment process. Recruiting the right talent is a crucial part of HR, and ChatGPT can significantly enhance this process

Moreover, we'll delve into how ChatGPT can improve employee engagement. By using ChatGPT, HR professionals can free up more time to focus on strategic, human-centric aspects of HR, such as building stronger relationships with employees. ChatGPT can also aid in creating more personalized, engaging communication with employees, thereby boosting employee engagement.

"ChatGPT for HR in 2023: What Can ChatGPT Do?" is not just a webinar; it's a journey into the future of HR. It's an invitation to embrace the potential of AI, to harness the power of ChatGPT, and to step confidently into the future. Whether you're a seasoned HR professional or new to the field, this webinar offers valuable insights and practical guidance to navigate the AI revolution in HR. Join us in exploring the potential of ChatGPT and in shaping the future of HR.

Why should you Attend: In a world where technology is rapidly evolving, it's natural for HR professionals to feel a sense of trepidation around artificial intelligence (AI) and its potential impacts on the industry. The fear of the unknown, the uncertainty of change, and doubts about the applicability of AI in the human-centric world of HR can be overwhelming. This is where "ChatGPT for HR in 2023: What Can ChatGPT Do?" comes into play.

This webinar is designed to address these fears head-on, providing a comprehensive understanding of how ChatGPT, a powerful AI tool, can revolutionize your HR operations. By not embracing AI technologies like ChatGPT, HR professionals risk falling behind the curve. Competitors who are harnessing these tools are already experiencing enhanced efficiencies and are poised to lead the industry into the future.

The fear that AI may be too complex to comprehend or that it may replace human roles in HR can cause significant anxiety. However, this webinar will demonstrate how ChatGPT can augment rather than replace human capabilities in HR. It's about harnessing AI to enhance your skills and drive efficiencies, not replacing the human touch that is so integral to HR.

Uncertainty about how to implement AI technologies in HR operations can also hinder progress. This webinar will provide practical guidelines on integrating ChatGPT into your HR processes. You'll learn how to use this tool to your advantage, transforming your HR operations to be more efficient and effective.

For those who are skeptical about the potential of AI in HR, this webinar will illustrate the wide range of applications of ChatGPT in HR.

Without these skills and a commitment to continuously improve them, our ability to leverage our value to our manager and our organization diminishes.

Areas Covered in the Session:
  • Effective Listening / Understanding Before Being Understood
    • What is the Value of Listening?
    • Why People Don't Listen and the Consequences
    • How to Listen Effectively and Actively
    • Practice Listening Exercise
    • Responsibility of the Communicator in Being Heard
  • Constructive Feedback / Gaining Advice While Avoiding Conflict
    • The Value of Constructive Feedback
    • Why People Don't Give Feedback and the Consequences
    • How to Give Constructive Feedback
    • Practice Feedback Exercise
    • Guidelines for the Feedback Receiver
  • Resolving Conflicts / Dealing with Others' Resistance
    • The Nature of Resistance
    • Types of Resistance
    • Typical Responses to Resistance
    • Approaching Resistance and How to Deal with It
    • The Keys to Effectively Resolving Conflicts
  • Making Coaching Work / Providing Guidance for Improving Performance
    • Characteristics of Effective Coaches
    • How to Coach Effectively
    • The Value of Careful Listening in Coaching
    • Being an Effective Role Model
    • Using Coaching to Improve Performance
Who Will Benefit:
  • CEO
  • Senior Vice President
  • Vice President
  • Executive Director
  • Managing Director
  • Regional Vice President
  • Area Supervisor
  • Manager

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.

He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.

He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.

He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.

Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.

He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.

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